Policies

Shipping and Handling

We offer a flat rate ground shipping fee of $6.50 on orders within the continental United States. We do not offer ground shipping to Hawaii and Alaska since this method is not provided by our carriers. FREE shipping for orders totaling over $200. Shipping charges will be displayed during check out, and the appropriate shipping service can be selected there. After entering your payment information, proceed to the final screen to view your order prior to completion and see the total S&H quote for your order.

Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, and out of stock items may take longer. Some items may be temporarily out of stock for as long as 2 to 6 weeks weeks due to unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available.

Unfortunately we do not ship to PO boxes or A.P.O 's at this time.

All orders with merchandise valued at $200 or more shipping within the continental U.S. will receive FREE Ground Shipping via reliable UPS Ground service. Our other fixed shipping rates are as follows:

2-7 Day Ground (Via UPS) no AK or HI	~~$6.50~~ FREE (for orders over $200)

Backorders

If for any reason your item is on backorder after you have placed an order with us, we will notify you within 48 hours of the order and find the best resolution for the order.

TAXES

ElectronicVortex.com does NOT charge sales tax for orders placed outside of New York! If you order within the state of New York, you will be charged an additional 8.00% for sales tax.

Returns

Have confidence in ordering with ElectronicVortex.com, We want all of our customers to be happy with their purchases. Consequently, if you are not satisfied, we will work with you until you are.

Electronic Vortex offers a 30 day return policy on selected items based on manufacturer return policies.

In the event that you need to return a product, please contact us for return instructions and a RMA number. NO returns of any type will be accepted without an RMA number. Any unauthorized returns or cancellation will be assessed a 15% restocking fee. (Contact customer service for RMA# customerservice@electronicvortex.com)

All products returned MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. ( Please do not tape or write anything on the item or the package! Before you send merchandise back, please be sure to check that you have not left any of your own memory cards or other accessories in the unit.)

Customer is responsible for shipping charges on returned items.

Electronic Vortex strongly recommends you fully insure your return shipment in the case it is lost or damaged. For your protection use a carrier that can provide you with proof of delivery.

If merchandise arrives damaged make sure it is noted on the carrier's delivery record in order for Electronic Vortex to file a damage claim. Save the merchandise AND the original box and packing it arrived in. Notify Electronic Vortex immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Electronic Vortex of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact customer service by email to arrange for carrier inspection and a pick up of damaged merchandise.

Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.

Defective products can be returned to us within 30 days of purchase. After 30 days, the defective product must be returned to the manufacturer, under the specific warranty allowances.

NON-DEFECTIVE returns can be accepted directly by Electronic Vortex within 30 days from the invoice date.

If you refuse a package without authorization, a 15% re-stocking fee will be assessed.

Free Ground Shipping On Orders Over $200

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